INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at LifeSupply Medical, we strive to ensure that the product you receive matches the picture and description provided on our website. We take great care to provide accurate images and detailed information for all our products. However, please note that there may be slight variations due to manufacturer updates or improvements. If you have any concerns or questions about a specific product, feel free to contact our customer service team for more information.

Where can I view my sales receipt?

You can view your sales receipt by logging into your LifeSupply Medical account on our website. Once logged in, navigate to the "Order History" or "My Orders" section. There, you will find a list of your past orders along with the option to view and download your sales receipts. If you have any difficulties locating your receipt, please contact our customer service team for assistance.

How can I return an item?

To return an item to LifeSupply Medical, first review our return policy to ensure the item is eligible for return, typically within a specific timeframe and in its original condition. Log into your LifeSupply Medical account and navigate to the "Order History" or "My Orders" section to initiate the return. Fill out the return form with the necessary details, including the reason for the return. Securely package the item in its original packaging, including all accessories and manuals. Print the return shipping label if provided, attach it to the package, and drop it off at the designated shipping carrier or schedule a pick-up. Keep the tracking number to monitor the return shipment. Once we receive and inspect the returned item, we will process your refund or send a replacement, depending on your preference and our return policy. For further assistance, please contact our customer service team.

Will you restock items indicated as “out of stock?”

Yes, we strive to restock items indicated as “out of stock” as quickly as possible. Availability can depend on the manufacturer and supply chain, but we regularly update our inventory to ensure that popular products are back in stock promptly. To receive notifications about specific items, you can sign up for our restock alerts on the product page. For more information or specific inquiries, please contact our customer service team.

Where can I ship my order?

You can ship your order to any valid address within the United States. This includes residential addresses, business addresses, and PO boxes. We offer shipping throughout the continental U.S., as well as to Alaska and Hawaii. If you have special shipping requirements or need to confirm delivery to a specific location, please check our shipping policy on the LifeSupply Medical website or contact our customer service team for assistance.