At LifeSupply Medical, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds.

1. Returns

1.1 Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items, such as perishable goods, custom products, and personal care items, may not be eligible for return. Please review the specific product page for details on return eligibility.

1.2 Return Period:
You have [Insert Number] days from the date of purchase to return an eligible item. After this period, we cannot accept returns or offer refunds.

1.3 Return Process:
To initiate a return, please follow these steps:

  1. Log into your LifeSupply Medical account and navigate to the “Order History” or “My Orders” section.
  2. Select the order containing the item you wish to return and click on the “Return” option.
  3. Fill out the return form with the necessary details, including the reason for the return.
  4. Securely package the item in its original packaging, including all accessories, manuals, and any free gifts received with the purchase.
  5. Print the return shipping label, if provided, and attach it to the package.
  6. Drop off the package at the designated shipping carrier or schedule a pick-up.

1.4 Non-Returnable Items:
Several types of goods are exempt from being returned, including perishable items, custom products, and personal care items. Please check the specific product page for details.

2. Refunds

2.1 Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.

2.2 Partial Refunds:
In certain situations, only partial refunds are granted, such as items with obvious signs of use, missing parts not due to our error, or items returned more than [Insert Number] days after delivery.

2.3 Late or Missing Refunds:
If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Information].

3. Exchanges

3.1 Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [Insert Contact Information] and follow the return process.

3.2 Exchange Process:
To exchange an item, please follow the same steps outlined in the return process. Once your return is received and inspected, we will send out the replacement item.

4. Shipping Costs

4.1 Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Shipping Time:
The time it may take for your exchanged product to reach you may vary depending on your location.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at: admin@lifesupplymedical.com

LifeSupply Medical

We are committed to providing a hassle-free return and refund process to ensure your satisfaction with LifeSupply Medical. Thank you for shopping with us!